How refunds are handled for payments made through this website. Last updated: [DATE].
Draft notice — action needed: the specific numbers in this policy (cancellation windows, refund percentages, processing time) are marked like this because they are the Association’s own decision, not something we can set on your behalf. This page should not be published with placeholders still in it — payment-related policies also carry consumer-protection obligations under Indian law that a lawyer should confirm.
Tournament fees, membership fees, and donations are processed through Razorpay. We don’t directly hold your card, UPI, or bank details — Razorpay handles the transaction and confirms it back to us.
If you need to withdraw from a tournament you’ve registered and paid for:
To request a tournament fee refund, email contact@pollachichess.org with your name and the tournament — refund requests are currently reviewed and processed manually by the Association, not through an automatic self-service option on the site.
[State whether the membership entrance/subscription fee is refundable if someone changes their mind shortly after joining, and if so, within what window.]
Donations are voluntary contributions to support the Association’s work. [State the Association’s policy on donation refunds — many nonprofits treat donations as non-refundable except in case of a processing error; confirm this is the intended policy.]
Approved refunds are returned to the original payment method via Razorpay. [State the typical processing time once a refund is approved — this depends on Razorpay’s own settlement timelines and the Association’s processing speed.]
Email contact@pollachichess.org with any payment or refund questions.
